我也是服了他了。既然買家把商品丟了，你就無需退錢。A-z不會對你績效產生影響，如果給差評，亞馬遜會移除的。

這就好比去超市買東西，客人說東西壞了，就扔了，然后要求超市退錢，你說超市會退么？哪有這么好的事兒~
在他開AZ前，你可以發過去prepaid return label，引導買家怎么退、等商品寄出后要通知你。
等他開AZ時，你就回：”I have approved the return and issued a prepaid label but customer refuses to return it. And I’m complying with Amazon's policy that a customer must return in order to receive a refund.”
這樣就可以了