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FBA訂單買家沒收到退款，就威脅說要舉報我

有一單FBA的，買家說退貨了，可是沒收到退的錢。我去看了下，確實沒退，叫她點“退貨”、聯系亞馬遜，就可以拿到退款。
她說客服讓她聯系我，還有如果我不退錢，她就去舉報。那應該由我來退么？
相關標簽:
已邀請:
挖掘海量數據，第一時間反映跨境電商行業的熱門風向，為跨境客戶提供真實客觀的市場決策依據。

Our song

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不用你退啊。這是FBA訂單，是亞馬遜在處理、在發貨。應該讓她自己聯系客服（而且訂單是FBA的，所以他去開AZ的話，對你沒有影響）。
最關鍵的是，你確定他已經退貨了？不是騙你？
建議開case向Seller Support問清楚，再舉報買家威脅你

最后一次bye

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可以發類似這樣的回復給客戶：
I'm sorry for your inconvenience and I empathize with your position, but please understand that this order was placed via "Fulfillment by Amazon" and we are required to direct inquiries on such orders to Amazon.
In order to offer you Amazon's quick delivery capabilities, sellers who use Amazon's fulfillment program also hand over control for all service-related issues on those orders. Although I realize its inconvenient for you, and I do apologize for that, Amazon dictates that they must manage any return or refund issues you have.
It appears that, unfortunately, the Amazon rep you spoke with gave you wrong information.

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