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亞馬遜seller performance一直發同一封郵件要我們提供發票,真是醉了

最近收到seller performance的郵件,要求提供產品發票。然后我們就把發票還有廠商(品牌擁有者)寫的信發給他們。結果就收到回信:
“Hello,
Thank you for your response to our request for an invoice. We’ve reviewed your response and have determined that additional information is required to complete our investigation for the following listings:
ASIN(s):XXXXXXXXX
Copies of receipts or invoices which clearly identify the specific item(s) under review/demonstrate purchase and listing quantities/ display condition / are authentic and unaltered/display required information, including supplier and buyer information, invoice date, and item(s) descriptions and quantities/were issued in the last 180 days are required to proceed.
Sincerely,
Seller Performance Team”
然后我們又發了一次發票(發票上寫了產品ASIN)。
可他們還是不滿意,發了第二封郵件(跟上面的一樣),讓我們提供更詳細的資料。都不知道該怎么辦了
已邀請:
挖掘海量數據,第一時間反映跨境電商行業的熱門風向,為跨境客戶提供真實客觀的市場決策依據。

清寧時光

贊同來自:

怎么感覺像是自動回復的郵件?他們應該都沒認真看你的發票。。差評

NoSongToSing

贊同來自:

建議你打電話過去,把case解釋清楚,你手上有足夠的資料,所以不用擔心、、發郵件也說不清楚

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