5.丟包，無貨退款 Dear Valued Customer, Sorry for letting you wait so long. As your question, after we check, I guess that the item was lost by post-workers. Sorry about the inconvenience that may cause. We would like to send you to the item, but the SKU: is unavailable. How about we refund you the unavailable items or send the other items to show our regret? What’s your idea? We will respect your idea. Honestly, beg your forgiveness. Thanks for your patience and understanding again. Look forward to your reply! Nice day, 6.部分未收到/發錯貨 建議重發, Dear Valued Customer, Thank you so much for your communication and letting us know the problem. We do appreciate it so much. As your question, after we check, I guess it maybe the negligence of our packaging staff. How about we re-send you the item to show our regret? What’s your idea? By the way, as usual the item will take around 15-25 working days to reach your side. Honestly, beg your forgiveness. Thanks for your patience and understanding again. We will send out the item after get your kind reply. Nice day, Helena 7.部分未收到/發錯貨, 建議退款,（無貨） Dear Valued Customer, Thank you so much for your communication and letting us know the problem. We do appreciate it so much. As your question, after we check, I guess it maybe the negligence of our packaging staff. We would like to send you to the item, but the item is not available How about we refund you the item to show our regret? What’ s your idea? We will respect your idea. Honestly, beg your forgiveness. Thanks for your patience and understanding again. Look forward to your reply! Nice day, Helena