當(dāng)前，疫情仍在肆虐。當(dāng)?shù)貢r(shí)間1月30日晚，世界衛(wèi)生組織宣布，將新型冠狀病毒疫情列為國(guó)際關(guān)注的突發(fā)公共衛(wèi)生事件（Public Health Emergency of International Concern，PHEIC）。世界衛(wèi)生組織雖強(qiáng)調(diào)不建議實(shí)施旅行和貿(mào)易限制，并再次高度肯定中方的防控舉措，但是對(duì)于出口企業(yè)和外貿(mào)人來(lái)說(shuō)，此次疫情無(wú)疑是一次巨大考驗(yàn)。受新型冠狀病毒感染的肺炎疫情的影響，導(dǎo)致無(wú)法如期履行或不能履行國(guó)際貿(mào)易合同的，企業(yè)可向貿(mào)促會(huì)申請(qǐng)辦理與不可抗力相關(guān)的事實(shí)性證明。

還有很多需要注意的地方，小編整理了這份回復(fù)模板秘籍，希望能幫到你！ 同舟共濟(jì)，阻擊疫情！

消除恐懼的最好辦法就是面對(duì)恐懼，奧利給！！！

場(chǎng)景1：中國(guó)疫情現(xiàn)狀/是否持續(xù)擴(kuò)散/是否已經(jīng)控制/國(guó)家或者平臺(tái)有采取什么應(yīng)對(duì)措施/等所有涉及疫情的咨詢(xún)：

答：At present, the Chinese government is taking the most powerful measures，and everything is under control. Life is normal in most other parts of China by far, with only a few cities like Wuhan affected. I believe it will all return to normal soon. Thanks!

當(dāng)前，中國(guó)政府正在采取最有力的措施，一切都在控制之中。到目前為止，中國(guó)大部分地區(qū)的生活都是正常的，只有像武漢這樣的少數(shù)城市受到了影響。我相信一切都會(huì)很快恢復(fù)正常。謝謝！

場(chǎng)景2：賣(mài)家發(fā)貨/確認(rèn)取消訂單/物流/糾紛響應(yīng)延遲：

答：Dear customer, due to the extended Chinese Spring Festival most of our staff are off their duty, so from Jan 19th PT to Feb 18th PT, you may see an extension for the preparation period, cancellation time, dispute time and estimated delivery time of orders. We are trying our best to deliver your order as fast as possible. Appreciate your understanding.

尊敬的客戶(hù)，由于春節(jié)延長(zhǎng)，我們的大部分員工都下班了，所以從PT的1月19日至PT的2月18日，您可能會(huì)看到準(zhǔn)備時(shí)間，取消時(shí)間，爭(zhēng)議時(shí)間和訂單預(yù)計(jì)交付時(shí)間的延長(zhǎng) 。我們正在盡力盡快交付您的訂單。贊賞您的理解。

場(chǎng)景3：待發(fā)貨-疫情原因想要申請(qǐng)取消訂單：

答：Please note that there’s no evidence indicating packages or their contents carry any risks of virus. If you do not want to receive the order any more, you can request to cancel it on order detail page.

請(qǐng)注意，沒(méi)有證據(jù)表明包裝或其內(nèi)容物帶有任何病毒風(fēng)險(xiǎn)。如果您不想再收到訂單，則可以在訂單詳細(xì)信息頁(yè)面上請(qǐng)求取消訂單。

As for the unexpected Coronavirus outbreak in China, please refer to the official announcement of WHO and other authorities. And we are paying close attention to the situation and will cooperate with AliExpress platform and relevant authorities.

至于在中國(guó)意外的冠狀病毒爆發(fā)，請(qǐng)參考世界衛(wèi)生組織和其他當(dāng)局的官方公告。我們將密切關(guān)注這一情況，并將與速賣(mài)通平臺(tái)和有關(guān)當(dāng)局合作。

附近這張圖更有說(shuō)服力

場(chǎng)景4：待收貨-疫情原因不想要包裹了：

答：Please note that the package of the order in transit and it could not be canceled now. If you do not want it, you may try to return the package before its acceptance;

Besides, please kindly be aware, there’s no evidence indicating packages or their contents carry any risks. We are paying close attention to the situation and will cooperate with relevant authorities.

答：請(qǐng)注意，該訂單的包裹正在運(yùn)輸中，現(xiàn)在無(wú)法取消。如果您不想要它，可以嘗試在接受之前將其退還；

此外，請(qǐng)注意，沒(méi)有證據(jù)表明包裹或其內(nèi)容物有任何風(fēng)險(xiǎn)。我們正在密切關(guān)注局勢(shì)，并將與有關(guān)當(dāng)局合作。

場(chǎng)景5：通知假期延長(zhǎng):

表達(dá)：Affected by a novel coronavirus, our government announced all enterprises will remain closed till February 9.

受新型冠狀病毒影響，我國(guó)政府宣布所有企業(yè)將關(guān)閉至2月9日。

或 our government announced it will delay resumption of work to February 9.

我們的政府宣布將推遲到2月9日恢復(fù)工作。

Your understanding and support will be highly appreciated.非常感謝您的理解和支持。

通知已下單客戶(hù)貨期可能會(huì)延遲：

表達(dá)：Apparently the coronavirus issue will not be resolved in short period, we are afraid that the schedule of your order may be changed due to the delay of production. We’ll keep you updated. 很顯然，這次疫情短時(shí)間內(nèi)不會(huì)得到解決。我們恐怕你訂單的排期會(huì)因?yàn)樯a(chǎn)的推遲而改變。會(huì)進(jìn)一步告知進(jìn)展。

如客戶(hù)2月初有來(lái)華計(jì)劃可委婉勸說(shuō)遲些再來(lái)：

告知復(fù)工時(shí)間，再說(shuō)：To avoid any negative impact, I suggest that you may consider delaying your trip to China. 為了避免任何負(fù)面影響，我建議你要考慮下延遲來(lái)華行程。

場(chǎng)景6：如有客戶(hù)受海外社媒謠傳：

糾正后：Fake news. Thanks for helping prevent the spread of these rumors if possible. 假消息！如果可以，也請(qǐng)幫忙阻止這類(lèi)謠言的傳播。

可以補(bǔ)充：I believe, China’s speed, scale and efficiency of response is rarely seen in the world. 我相信中國(guó)應(yīng)對(duì)此次疫情的速度，規(guī)模和效率在世界上都是很少見(jiàn)的。此話有感于一個(gè)客戶(hù)和我說(shuō)：Any other countries could not have controlled like China. 滿(mǎn)滿(mǎn)的民族自豪感。

如有社交媒體的（Instagram、YouTube、Facebook、Twitter，連那個(gè)p站也可以發(fā)，為我們國(guó)家的公關(guān)貢獻(xiàn)一份力量），也可以發(fā)正能量的貼。幫忙阻止這類(lèi)謠言的傳播。

最后大家也要保護(hù)好自己。精準(zhǔn)防護(hù)，科學(xué)應(yīng)對(duì)。勿信謠言。愿疫情早日結(jié)束

Well done…(來(lái)源：Unsunl不小不大)

以上內(nèi)容屬作者個(gè)人觀點(diǎn)，不代表雨果網(wǎng)立場(chǎng)！本文經(jīng)原作者授權(quán)轉(zhuǎn)載，轉(zhuǎn)載需經(jīng)原作者授權(quán)同意。