對于速賣通站內信很多新手賣家都不會寫，小編整理了一些站內信模板，一起看看下文介紹：

站內信分類及具體方法:

1、產品問題

問外觀相關(尺寸，顏色等)

DearValuedCustomer

Thanksforyourgreatinterestinouritems，Wearegladtotellyouthatthismodelwehave4colors:Black，Green，Blue，Red，andallthecolorinstock，youcandirectlyplacetheorderinmystore.

Oncewereceivethepaymentfromyourside，wewillarrangetheshipmentforyouASAP

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

詢問是否有庫存

DearValuedCustomer

Thanksforyourgreatinterestinouritems，Infactthisisareallynewiteminthemarket，Wejustsellout，sothenewstockwillarrivein2weeks，Butyoucanplaceanorderfirstinmystore，Oncewehavenewstock，WeneedsendalltheordersaccordingtoOrderDate，earlyorders，weneedshipitfast.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

詢問產品功能

DearValuedCustomer

Thanksforyourgreatinterestinouritems，itcanconnectwithtwodeviceatthesametime，Butwehavetestedit，Whenyouconnectwithoneheadphone，thesoundqualitywouldbemuchbetter.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

詢問產品折扣(利潤高可以考慮折扣)

DearValuedCustomer

Thanksforyourgreatinterestinouritems，SinceyouarealreadymyVIPCustomer，wejustapplythediscount$2foryouforthisitemfrommycompany.

Afteryouplacetheorder，plsdonotpayitfirst，Trytoleavememessage，sowewillchangethepriceto$**foryou，andthenletyoufinishthepayment.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

詢問產品批發

Dear****

Thanksforyourgreatinteresttomyitems，InfactyourarealreadymyVIPprice，beforeyouhaveboughtmanytimesinmystore，soijustapplytheVIPpriceforyoufrommycompany，AlsowehaveourownfactorySowecanarrangeitfastforyou.

Eachwecanselluonly$**，So**pcspriceis$**，Andiconfirmitwithmyshippingcompany，youneedpaytheTNTshippingfee$**，so**pcstotalpriceis$**，whenuplacetheorder，donotpayfirst，leavememessageletmechangethepriceforyou，afterichange，iwilltellupay，andprioritytosendyourorder.

Ifyouhaveanyquestions，pleasefeelfreetocontactuswaityourkindlyreply，thanks

2、物流問題

詢問發貨時間

DearValuedCustomer

Thanksforyourorder，Infactwehavereceivedyourmoney，UsuallymycompanyQCneedtestitcarefullybeforeweshipping，Becauseweneedguaranteebetterqualityandwellpackageforyou.

Totallyweneedarrangeyourpackagewithin2days，Neverworrythat，Onceweshipped，weneedupdatethetrackingnumberforyou，andgiveyoutherackingwebsite，soyoucanknowyourpackagewhereitisgoingon.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

詢問是否支持本地配送

DearValuedCustomer

Thanksforyourgreatinteresttomyitems，ThisitemswehavemanyinstockinRussianWarehouse，WecanshipitforyoudirectlyfromRussianWarehouse，Soyoucanreceiveitreallyfast.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

運送時效(小包)

DearValuedCustomer

Thanksforyourgreatinteresttomyitems，UsuallywesendittoyoubyAliExpressStandardShipping，ThisisAliexpressOfficialShippingWay，Accordingtomyexperience，itwilltake3~4weekstoyourlocalplace.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

3、售后問題

質保時間(1年)

Thanksforyourgreatinteresttomyitems，AlltheitemsinmystoremycompanyQChavetesteditcarefully，andwecanprovideyoutheguaranteefor1year.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.支持本地退貨

DearValuedCustomer

Thanksforyourorder，InfactyoucanseewesupportdomesticreturninRussian，Ifyoureceivetheparceldonotlikeit，youcanreturnittoAliexpressRussianWarehousewithin7days.

Ifyouhaveanyproblem，Leavememessagehere，wewillreplyyouwithin24hours.bestwish.

海外倉選擇不了

DearValuedCustomer

Reallysorryfortheinconvenience，JustbecausewehavesetsomeremoteareafromMoscow，CannotshipitfromRussianWarehouse，ForlongaddressfromMoscowiseasytolosethepackage，alsobuyerneedpayhighshippingfee，soyoucannotchooseshipitfromRussianWarehouse.

Ifokhopeyoucanunderstandit，andplaceorderfromChina，Bestwish

希望今天分享的這些站內信模板對大家有一些幫助!不管是想要通過站內信來打動買家下單購買，還是通過站內信處理好店鋪的售后服務，都需要注意自己的話術，以免引起對方的誤會，導致出現投訴。

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（來源：跨境小師妹）